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Terms and Conditions of Sale
1. Seller's identity
The products and items available on www.designtrasparente.com are sold by:
Creazioni di Mia di Milene Sclavo under the Designtrasparente brand
Registered office: Largo Luigi Cossa 36H – 00148 Rome – Italy
E-mail: info@designtrasparente.com
VAT No.: 13389321004
These General Terms and Conditions of Sale govern purchases made through the website www.designtrasparente.com
2. Scope of application
These General Terms and Conditions of Sale apply to purchases made through the website by both consumers and professionals, companies, entities and other parties purchasing in connection with their professional or business activities
A consumer means a natural person acting for purposes unrelated to any business, commercial, craft or professional activity carried out by that person
A professional means a natural or legal person acting in the course of their business, commercial, craft or professional activity, or an intermediary thereof
The provisions of the Italian Consumer Code concerning relationships between professionals and consumers apply exclusively to purchases made by consumers
3. Subject of the sale
Designtrasparente sells products and furnishings made mainly of plexiglass and other materials, available in different configurations, sizes and characteristics
The products may be:
standard products available in the catalogue
standard products manufactured exclusively following the customer's order
products modified in terms of dimensions or characteristics based on the customer's requests
products designed and manufactured specifically according to the specifications provided by the customer
The availability of a product on the website does not necessarily mean that the product is physically in stock
Designtrasparente may manufacture the product after receiving the order, according to the production times indicated on the relevant product page
Manufacturing the product after the order has been placed does not, in itself, make the product personalised and does not automatically exclude the consumer's statutory right of withdrawal
4. Personalised and made-to-order products
Products are considered personalised or made-to-measure, where provided for by applicable law, when they are manufactured according to specific requests from the customer that modify their characteristics compared with the standard configuration offered by Designtrasparente
By way of example, personalised products include:
products manufactured with dimensions different from the standard dimensions indicated on the relevant product page
products for which the customer requests modifications to width, depth, height or other dimensions
products for which shapes, configurations, processing methods or characteristics not included in the standard configuration are requested
products designed or manufactured specifically on the basis of instructions, drawings, measurements or specifications provided by the customer
products not included in the catalogue and manufactured specifically for the customer
Personalisation may also be requested through notes entered by the customer during the purchasing process
In particular, a request to modify the standard dimensions of a product through the order notes results in the product being manufactured according to personalised specifications
When a product not included in the catalogue is manufactured specifically for a customer, Designtrasparente may create a specific product page dedicated to that customer containing the agreed characteristics and conditions
Such a product is also considered, where provided for by law, to have been manufactured according to the customer's specifications
For made-to-measure or clearly personalised products, the consumer's right of withdrawal is excluded in the cases and within the limits provided for by Article 59 of the Italian Consumer Code
Any exclusion of the right of withdrawal does not affect the consumer's statutory rights relating to the legal guarantee of conformity
5. Product characteristics and images
The characteristics, dimensions, materials, colours and other product specifications are indicated on the relevant product page or, in the case of personalised products, in the documentation and specifications agreed with the customer
Images displayed on the website are for illustrative purposes and may include settings, decorative elements or accessories not included in the supply
Lifestyle or demonstration images do not prevail over the technical and descriptive characteristics indicated on the relevant product page
The materials used are subject to the inherent characteristics of their nature and of the artisanal manufacturing processes
Any differences in colour, transparency, reflections, grain, minor surface characteristics or other slight variations compared with images or previous production runs may be due to the characteristics of the material, processing conditions, lighting and screen display and, where they do not affect the functionality or conformity of the product, do not in themselves constitute a defect
6. Manufacturing tolerances and artisanal production
Products manufactured by Designtrasparente are handcrafted and certain manufacturing processes involve natural dimensional tolerances
Heat-bent products
For furniture and furnishings manufactured by manual heat bending, such as, by way of example, trolleys, tables, bedside tables, consoles and similar products, the material is heated and subsequently bent manually
For this reason, the final dimensions may have an indicative tolerance of approximately 1–2 cm compared with the theoretical or requested dimension
This tolerance is a characteristic of the artisanal manufacturing process and must be taken into account when designing and using the product
Thickness of cast plexiglass
The cast plexiglass used to manufacture the products naturally presents variations in thickness resulting from the material's manufacturing process
For display cases, boxes, containers and similar products, the actual material thickness may have an indicative tolerance of approximately 1–2 mm
For furniture and larger products, the thickness tolerance may be greater and may increase in relation to the nominal thickness of the material used
The tolerances indicated above concern the inherent characteristics of the material and the manufacturing process and do not, in themselves, constitute defects of conformity, provided that the product complies with the essential characteristics and the applicable specifications agreed for the individual order
For personalised products, any technical tolerances must also be assessed in relation to the specific manufacturing process requested
7. Order and conclusion of the contract
Before completing the order, the customer will see an order summary containing at least the selected products, their relevant characteristics, the price, any shipping costs and the other information required by applicable law
To complete the purchase, the customer must follow the procedure provided on the website and confirm the order using the appropriate command
The customer must carefully check the information entered before submitting the order, paying particular attention to the delivery address, billing details, quantity, dimensions and any personalised characteristics
The order submitted by the customer constitutes an offer to purchase
The contract is concluded according to the procedure indicated on the website and upon subsequent confirmation of the order by Designtrasparente
Designtrasparente will send the customer an order confirmation on a durable medium containing the relevant purchase information
If an order cannot be accepted, including due to unavailability of materials, technical impossibility of manufacturing, obvious errors in the description or price, or other objective circumstances, Designtrasparente will notify the customer and, where payment has already been made, refund any amounts already paid
8. Changes requested by the customer after the order
Requests to modify a product that has already been ordered will be assessed by Designtrasparente according to the stage of processing of the order
If production has not yet started, Designtrasparente may assess the possibility of making the requested changes and may inform the customer of any change in price and production times
Once production has started, the requested changes may no longer be technically possible
Any changes requested by the customer may result in the product becoming a personalised item and, in the cases provided for by law, may exclude the right of withdrawal
9. Prices
All prices displayed on the website are expressed in Euros
Unless otherwise indicated, prices for products intended for consumers include VAT
Any additional costs, including shipping costs, are indicated to the customer before the order is concluded
The applicable price is the price displayed on the website at the time the order is submitted, except in cases of obvious errors
In the event of an obvious error in the published price, Designtrasparente reserves the right to contact the customer before shipping to verify whether they wish to proceed with the purchase at the correct price
10. Payment methods
Payment may be made using the payment methods available during the checkout process, including, where available:
- credit or debit card
- PayPal
- advance bank transfer
- any additional payment methods made available through the relevant payment service providers
PayPal may offer, where applicable and subject to PayPal's requirements and approval, payment in instalments
Through Stripe, where applicable and subject to the requirements and conditions of the relevant providers, additional payment methods may be available, including possible instalment payment solutions such as Klarna
Any instalment payment options are offered and managed directly by the respective payment service providers
The choice of instalment payment, its approval, the number and amount of instalments, any interest, costs or other conditions of the payment plan are governed exclusively by the relationship between the customer and the relevant payment service provider
Designtrasparente does not provide financing, does not determine the terms and conditions of instalment payments and is not a party to the financing relationship between the customer and the relevant service provider
The availability of individual payment methods may vary depending on the order amount, the customer's country, the product purchased, the requirements of the service provider and the conditions applicable at the time of purchase
Production and/or shipping may begin, where applicable, only after verification that payment for the order has been successfully received
In the event of non-payment or unsuccessful payment, the order cannot be processed normally
11. Production times
The production times indicated on the individual product pages refer, unless otherwise stated, to the working days required to manufacture the product and do not necessarily include transport times
For personalised or made-to-order products, production times may vary depending on the complexity of the manufacturing process and will be communicated or agreed with the customer
Any delays arising from circumstances not directly attributable to Designtrasparente will be communicated to the customer where possible
12. Shipping and delivery
Shipping is free in Italy for orders of €150.00 or more, unless different conditions or promotions are expressly indicated on the website
For orders below this amount, shipping costs are calculated during the purchasing process and communicated to the customer before the order is concluded
Delivery methods and times are those indicated during the purchasing process or in the order confirmation
Products may be shipped disassembled where this is necessary or appropriate to reduce the risk of damage during transport
Standard delivery is made to the ground floor, unless a different service has been expressly purchased or agreed
The customer is responsible for providing a correct delivery address and ensuring that the goods can be received
Any costs resulting from the recipient's absence, failure to cooperate, incorrect address information, storage or the need for a new delivery may be charged to the customer within the limits permitted by applicable law and provided that such costs have been communicated in advance
13. Inspection of goods and transport damage
The customer is invited to check the integrity of the packaging upon delivery
In the event of visible damage to the packaging, it is advisable to indicate a reservation of acceptance upon delivery and to take photographs documenting the condition of the parcel
Any damage to the goods must be reported to Designtrasparente promptly, preferably within 7 days of delivery, by sending photographs of the packaging and product to info@designtrasparente.com
The 7-day period constitutes a request for prompt notification useful for handling the claim and does not limit or exclude the consumer's rights arising from the legal guarantee of conformity, where applicable
Photographic documentation may be requested to allow Designtrasparente to verify the nature and origin of the damage and to properly handle the relevant claim
14. Consumer's right of withdrawal
For purchases made by a consumer under a distance contract, the right of withdrawal is governed by Articles 52 et seq. of the Italian Consumer Code
Unless otherwise provided by law, the consumer may exercise the right of withdrawal within 14 days from the date on which they acquire physical possession of the product
The procedures, deadlines, effects of withdrawal, return costs and relevant exclusions are described on the dedicated Right of Withdrawal page available on the website
The right of withdrawal does not apply, among other cases provided for by law, to the supply of goods made to measure or clearly personalised
Therefore, in the cases provided for by Article 59 of the Italian Consumer Code, the right of withdrawal is excluded for products manufactured according to individual specifications requested by the customer, including products for which the standard dimensions have been modified or which have been designed and manufactured specifically for the customer
The exclusion of the right of withdrawal concerns exclusively the right to reconsider the purchase and does not affect any applicable legal guarantee of conformity
15. Use and maintenance of plexiglass products
Plexiglass is a material which, by its nature, may be subject to scratches, abrasions, clouding and other surface damage in the event of friction, contact with abrasive materials, impacts, falls or incorrect cleaning
The customer is required to use and store the product appropriately according to the characteristics of the material and to follow any use and maintenance instructions provided by Designtrasparente
For cleaning plexiglass, suitable products and tools must be used. The use of abrasive materials, sponges, cloths or unsuitable detergents may cause scratches, clouding or other surface damage
Scratches, abrasions, clouding, breakage or other damage caused after delivery by improper use, handling, assembly, disassembly, cleaning or maintenance do not constitute defects of conformity attributable to Designtrasparente
The statutory legal guarantee of conformity for defects of conformity existing at the time of delivery remains unaffected, in accordance with applicable law
16. Legal guarantee of conformity for consumers
For purchases made by consumers, the statutory legal guarantee of conformity provided for by the Italian Consumer Code applies
The legal guarantee covers defects of conformity existing at the time of delivery of the goods and grants the consumer the remedies provided for by law
The legal guarantee does not constitute a guarantee against any deterioration, damage or alteration that may occur after delivery of the product
In particular, unless they result from a cause already existing at the time of delivery, the following do not constitute defects of conformity:
improper use or use that does not comply with the characteristics of the product
incorrect assembly carried out by the customer
handling or transport after delivery carried out by the customer or by third parties appointed by the customer
impacts, falls or excessive pressure
scratches, abrasions or clouding resulting from incorrect use or cleaning of plexiglass
use of abrasive or unsuitable cleaning products or tools
modifications, processing or interventions carried out by the customer or by third parties
normal deterioration resulting from use of the product
The legal guarantee may not be excluded or limited by these General Terms and Conditions where the law provides for its application
To report an alleged defect of conformity, the customer must contact Designtrasparente and provide a description of the problem, photographs and any other information useful for assessing the case
17. Guarantee for purchases made by professionals
For purchases made by professionals, companies, entities or other parties acting in the course of their professional or business activities, the provisions of the Italian Consumer Code concerning the legal guarantee applicable to consumers do not apply
Any guarantees and liabilities applicable to relationships between professionals are governed by the applicable civil law and by the conditions agreed between the parties
The professional is required to inspect the product and report any defects or non-conformities within the time limits provided for by applicable law
18. Invoicing
Customers requiring an invoice must provide the necessary information during the purchasing process or request it according to the procedures indicated on the website
The invoice is issued and transmitted in accordance with applicable tax legislation
A courtesy copy may be requested by e-mail
19. Privacy and personal data processing
The processing of the customer's personal data is carried out in accordance with the Privacy Policy published on the website
The Privacy Policy is a document separate from these General Terms and Conditions of Sale and may be consulted through the relevant link available on the website and during the purchasing process
For information concerning the use of cookies and similar technologies used on the website, the customer may consult the Cookie Policy available in the relevant section of the website
20. Communications
For communications relating to orders, purchased products, shipping, customer assistance and the exercise of rights provided for by applicable law, the customer may use the contact details indicated on the website and in communications relating to the order
Communications relating to the contract may be made by e-mail or another suitable durable medium
21. Applicable law and jurisdiction
These General Terms and Conditions of Sale are governed by Italian law
For contracts concluded with consumers, all mandatory protections provided by the Italian Consumer Code and applicable law remain unaffected, including the territorial jurisdiction of the court of the consumer's place of residence or domicile, where provided by law
For contracts concluded with professionals, companies, entities or other parties acting in the course of their professional or business activities, unless otherwise agreed in writing, the Court of Rome shall have jurisdiction over disputes arising from the contract
22. Amendments to the General Terms and Conditions
Designtrasparente may modify or update these General Terms and Conditions of Sale
Any amendments shall apply to orders placed after their publication on the website
The version of the General Terms and Conditions applicable to each order is the version accepted by the customer at the time the relevant contract is concluded.